Features · Call desk
Help on screen while you are on the phone.
When your team answers a call, the caller's history, short notes from the conversation and the next steps pop up in the portal. Book, text or note it without asking the customer to repeat themselves.
After the call, FluxFront writes it up and lists the follow ups for a person to confirm. Nothing is booked for you.
- No setup fee
- No contract
- 30 day money back
Illustrative. Notes never include prices.
During the call
The live call assistant
While a person at your shop is on the line, a small window shows the customer card: their cars, open work orders, recent visits and upcoming appointments.
Short notes build up as the conversation goes. A name, a year or a VIN is kept only when it was actually said on the call.
- Book opens your calendar filled in with the name, car, reason and the day the caller asked for
- Quick texts for a VIN request, a booking link, car ready, running late and more
- Schedule a follow up text before you hang up
- The window stays open after the call until you close it
Who answers first
Ring the team first, then the AI
Your shop can choose to ring its own phones first and let the voice agent catch what the team cannot.
- 01A short notice, then your phones ringThe caller hears one line saying the call may be recorded, then your team's phone rings.
- 02No answer, the AI picks upIf nobody answers in time, the voice agent takes the caller on the same call. If your phone's voicemail answers, the agent can take the caller back.
- 03Pass to AIBusy at the counter? Hand the caller to the agent from the portal. The customer stays on the line.
After the call
Every call written up, every promise tracked
Calls your team takes can be recorded, transcribed and summarised: why they called, what was agreed and what the shop promised.
Follow ups land in a work queue. A person confirms each one before it is sent. Booking drafts are never booked without you.
- Up to four clear items per call, not a wall of text
- Scheduled customer texts never go out before 9 AM or after 7 PM
- A call that went to voicemail becomes one Call back item
- Click to call can ring a customer from the portal, recorded the same way
FAQ
Questions shops ask
Who sees the live call window?
Owner logins. Staff do not see it, because a live call carries a customer's details.
Does it book appointments by itself?
No. Book opens your calendar already filled in. A person saves it.
Are follow up texts sent automatically?
By default a person confirms each one. A shop can choose to let follow up texts send on their own, and they are still scheduled inside sensible hours.
Is the caller told the call is recorded?
Yes. When team calls are recorded, the caller hears a short notice first. With the notice off, the team's call is not recorded.
Does the voice agent remember the last call?
Yes. The next time that customer calls, the agent knows what was said last time, as a record, not as a promise to repeat.
Are prices ever read out or texted?
No. Notes and customer texts from this feature never include prices.
Ready when you are
See it on your shop's numbers.
A 30 minute demo, live, with your services and your prices. From $299 a month in CAD. No setup fee.