Terms of Service

1. Acceptance

By accessing or using the FluxFront platform and APIs (the "Services"), you agree to these Terms of Service ("Terms"). The Services are provided by Malleo Jafari, operating as FluxFront ("we", "FluxFront"), a sole proprietorship in Ontario, Canada.

These Terms incorporate the Privacy Policy at fluxfront.ca/privacy and, where applicable, the Data Processing Addendum at fluxfront.ca/dpa.

2. The Services

FluxFront provides software-as-a-service tooling for service businesses, including but not limited to:

• An AI voice agent ("Aria") that answers and processes inbound calls.
• An AI SMS agent that handles inbound text messages and can autonomously schedule appointments.
• A booking widget for taking online appointments.
• A customer relationship management (CRM) interface.
• Automated email and SMS sequences (transactional reminders, follow-ups).
• Integrated payment processing.
• A reporting and analytics interface.
• Optional third-party integrations (advertising platforms, calendar sync, and others).

AI Disclaimer

The Services rely on probabilistic large language models (LLMs). You acknowledge that:

• LLMs may produce unexpected, inaccurate, or contextually inappropriate responses ("hallucinations").
• Aria, the SMS agent, and the chat agent may, on occasion, quote prices, schedule appointments, or make statements that do not reflect your business policies.
• You are responsible for monitoring your AI agents' outputs, configuring their prompts and rules, and intervening when necessary.

We make no warranty that AI outputs will be accurate or appropriate in all circumstances. See Section 8 for limitation of liability and how it interacts with this disclaimer.

3. Eligibility and Account Registration

You may register for the Services only if:

• You are 18 years of age or older.
• You are authorized to act on behalf of the business entity you are registering.
• You agree to these Terms and the Privacy Policy.

Tenant accounts are created through an admin-onboarding process operated by FluxFront. We may decline or terminate any account at our discretion in accordance with these Terms.

4. Tenant Obligations and Responsibilities

You are the Data Controller for your End-Consumers' personal information. You are responsible for compliance with all laws applicable to your business, including but not limited to:

Communications law

• CASL (Canada): you will obtain express or implied consent before sending commercial electronic messages (SMS or email) using the Services. You will honor unsubscribe and STOP requests.
• TCPA (United States): if any of your customers are in the United States, you will obtain prior express written consent before sending marketing SMS via automated dialers.
• Both: you will not use the Services to send unlawful, deceptive, harassing, or unsolicited bulk communications.

Voice recording

You will configure Aria to comply with applicable call-recording disclosure laws in every jurisdiction where your customers reside. FluxFront's default Aria greeting includes a recording disclosure suitable for most jurisdictions; you are responsible for confirming it meets your jurisdictional requirements (including all-party consent regimes such as those in California, Florida, Illinois, and Massachusetts).

Health information

If you operate in a regulated health-information vertical (medical practice, dental clinic, med-spa, etc.), you may not store personal health information in the Services unless:

• You have executed FluxFront's Electronic Service Provider Addendum.
• You have independently assessed that FluxFront's technical and organizational measures meet your regulatory college's requirements.
• You implement appropriate workflows to satisfy your obligations under PHIPA, Quebec Law 25, or equivalent legislation.

Payment and consumer protection law

You are the Merchant of Record for all transactions processed through your connected payment-processor account using the Services. You are responsible for:

• Accurately and clearly disclosing your no-show, cancellation, and refund policies before charging customers.
• Resolving payment disputes, chargebacks, and refunds with your customers.
• Complying with consumer-protection law in your jurisdictions.
• Where you charge a card saved on file, obtaining the customer's authorization before charging and — if you use the in-person "customer is here" charge mode — accurately attesting that the customer is present and has approved the charge. You are solely responsible for the accuracy of that attestation.

General

You will not use the Services for any unlawful purpose, including fraud, harassment, transmission of illegal content, infringement of intellectual property, or activity that violates our payment processor's, our communications providers', or any sub-processor's acceptable-use policies.

5. Payment, Subscription, and Billing

Subscription fees

You will pay the subscription fees published or quoted at the time of registration, or as separately agreed in writing. Fees are billed in advance in monthly or annual cycles. Fees are exclusive of applicable taxes (HST, GST, or equivalent), which we will add where required.

Automatic renewal

Subscriptions auto-renew at the end of each billing cycle unless you cancel before the end of the current term through your portal account or by contacting support@fluxfront.ca. Cancellation is effective at the end of the current billing period; no partial refunds are issued for unused portions of a billing cycle, except as required by applicable consumer-protection law.

Failed payments and dunning

If a subscription payment fails, we will retry processing per automated dunning rules. FluxFront is responsible for any chargebacks related to its own subscription billing of Tenants and will not pass such chargeback fees through to Tenants.

Tenant payment processing

Tenants who use FluxFront's payment-processing features connect their own account with our integrated payment processor. We utilize an interchange-plus pricing model. We do not handle, store, or take possession of Tenant funds. The Tenant is the merchant of record for goods and services rendered.

Card data is collected exclusively by our payment processor. FluxFront stores only metadata (card brand, last four digits) and tokenized references. Refunds, chargebacks, and disputes between a Tenant and an End-Consumer are resolved directly.

Stored payment credentials (card on file)

Where a customer chooses to save a card on file, that card may be charged on a later date for completed repair work the customer has approved through a written estimate. The amount charged is the final work-order total; it may exceed the approved estimate by no more than 10%, consistent with the Ontario Motor Vehicle Repair Act, and never by more without a new written estimate the customer approves. Each charge is tied to a specific authorized work order — there are no open-ended or recurring charges. The customer receives a text-message receipt for every charge and may ask the Tenant to remove their saved card at any time, which withdraws the authorization. As the Merchant of Record, the Tenant is responsible for obtaining and honouring this authorization.

Platform fee on no-show charges: FluxFront does not take a platform fee on Tenant-initiated no-show fees. The full no-show fee, less processing fees, is paid directly to the Tenant.

6. Intellectual Property

FluxFront retains all rights to the Services, including software, prompts, agent configurations, designs, and documentation.

You retain all rights to your customer data, brand assets, and content uploaded to the Services. By using the Services, you grant FluxFront a limited, non-exclusive license to process your data solely for the purpose of providing the Services.

Outputs generated by AI agents in the course of providing the Services to you (such as drafted review replies, customer summaries, and conversation transcripts) are licensed to you for use in your business, subject to your compliance with these Terms.

7. Beta and Experimental Features

We may, from time to time, make beta or experimental features available. Such features are provided "as is" without any warranty. We may modify or discontinue beta features at any time without notice or liability.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Services are provided "as is" and "as available." We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components.
• In no event shall our aggregate liability to you under these Terms (whether in contract, tort, statute, or otherwise) exceed the greater of (a) the total subscription fees paid by you to FluxFront in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) CAD $500.
• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
• Where Canadian or other applicable law does not permit certain limitations (such as limitations on liability for gross negligence, willful misconduct, or violation of consumer-protection law), this Section is to be construed to apply to the maximum extent permitted, but not beyond.

9. Indemnification

You will indemnify and hold harmless FluxFront from claims, damages, fines, and expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms.
• Your misuse of the Services.
• Your failure to obtain or honor consumer consent (including under CASL, TCPA, BIPA, or equivalent law) — except to the extent such failure is caused by a defect in the Services that we have not addressed within a reasonable time of being notified.
• Your collection, use, storage, or disclosure of personal information through the Services in a manner inconsistent with applicable law.

10. Termination

By you: you may terminate your subscription at any time by canceling through the portal or by emailing support@fluxfront.ca. Termination is effective at the end of the current billing cycle.

By us: we may terminate or suspend your access for material breach of these Terms, non-payment, or in response to legal process or sub-processor demand. Where reasonable, we will provide notice and an opportunity to cure.

Effect of termination

• You should export your data before termination using the export tools we make available.
• Following termination, we will retain your data for the grace period specified in the Privacy Policy (currently 30 days), after which we will delete or anonymize it, subject to legal retention requirements.

11. Modifications to the Services and Terms

We may modify the Services at any time. We may modify these Terms with at least 30 days' notice for material changes. Continued use of the Services after the effective date of a modification constitutes acceptance.

12. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The exclusive forum for any dispute is the courts of Ontario sitting in Ottawa.

You agree to attempt to resolve any dispute informally before filing a formal claim. Where you are a consumer protected by mandatory local law, nothing in this Section deprives you of mandatory protections in your jurisdiction.

13. General

• Entire agreement. These Terms (with the Privacy Policy and DPA) are the entire agreement between you and FluxFront.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or a portion of the business.
• Severability. If a provision is held unenforceable, the remainder remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.

14. Contact